INTELLIGENT MEMBER
OUTREACH FOR HR1: AN AI GUIDE

House Resolution 1 (HR1) presents a significant implementation challenge for state Medicaid agencies, with an accelerated timeline, complex new requirements, constrained budgets, limited staff capacity, and competing modernization priorities. With an estimated 18.5 million people potentially subject to Medicaid community engagement requirements, states will need scalable and well-coordinated strategies to clearly communicate what the new requirements mean, why they matter, and what members must do to comply and navigate verification processes.

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AI-enabled automation can play an important role in meeting this challenge by helping states scale communications and outreach to millions of Medicaid members and the communities that support them, while continuing to incorporate essential human support.

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Download the full guide to learn more about how AI-enabled outreach can help states prepare for and implement HR1 requirements.